ITIL V3: How to Develop, Implement and Enforce ITIL V3 Best Practices, Second Edition: 2 Book PDF, ePub eBook

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Book Descriptions:
2009 Revised Edition: ITIL® V3 comprehensive walk-though of the 5 Critical Lifecycle Steps, core principles, best practices & support materials for adoption & implementation of the ITIL® V3 IT Service Management Framework.

ITIL V3: How to Develop, Implement and Enforce ITIL V3 Best Practices, Second Edition: 2 by Gerard Blokdijk

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